Terms and Conditions & Privacy Policy

Terms and Conditions

Klug Educational Toys & Play (from here on referred to as ‘we’, ‘our’, ‘us’) wants to ensure you that your privacy is very important to us. There for have we developed this Privacy Policy in order for you to understand and feel safe with how we use your information.

By Using this website you are accepting all of our Policies as mentioned in our Privacy Policy, Delivery and Shipment Policy, Return and Refund Policy and FAQ. We accept no legal responsibility if the information you provide us is incorrect.

Any customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

Privacy Policy

  •  All sharing of personal information is done voluntarily. In the case of online ordering, there are mandatory requirements of information collection in order to fulfill order requests.
  • We will only collect and use personal information with the objective of fulfilling services requested by you.
  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. We will collect personal information by lawful and fair means and, with the knowledge or consent of the individual concerned. 
  • Personal data should be relevant to the purposes for which it is to be used, and should be accurate, complete, and up-to-date. 
  • We will protect your personal information against unauthorized access or sharing.
  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  • .com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
  • This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
  • This website uses cookies Through the use of cookies, we can track previous websites that our visitors and other users of the IP address have been to as well as the search terms entered by users. Cookies are used purely for the purpose of statistical analysis of traffic flows for the improvement of our website, and are never stored in a form in which individual users can be identified.
  • The Country of merchant domicile of www.klugtoys.com is UAE.

Delivery and Shipment Policy

We take pride in making sure all orders are processed in a timely fashion.

Delivery will be made by a third-party courier. The third-party couriers will comply with all of our policies as stated on this website.

In the case that multiple shipments is mandatory in order for an order to be fulfilled, the customer will be contacted directly from staff of www.klugtoys.com. It is possible that multiple shipments may result in multiple postings to the cardholder’s monthly statement.

Orders will be delivered within 3 days from purchase. If there will be a delay in shipment the customer will be notified.