FAQ

Why should I choose Klug Educational Toys & Play?

Do you remember “the good old times” before the smartphones and all technics? When your 

imagination was the biggest asset to your play time? When the toys were in wood and lasted 

generations? 

We want to indorse all the advantages from “the good old times” with today’s knowledge and offer 

toys and fun that will educate and develop your child.

We believe that children should be children, and you are never too old to embrace your inner child.


-”Play is the highest form of reasearch” – Albet Einstein.


Where is your store?

Our store is located in The Village mall on the ground floor, along Jumeirah Beach Road, Jumeirah 1 – 

Dubai. You can search for Klug Educational toys & play on Google maps , and our exact location will 

appear. 


Why Shop Online?

Between all the daily tasks and stress it can be hard to get the time to go for a shopping trip. 

When you shop online you don’t need to stress, you can take your time and look at the different 

options. You can also utilize the small moments in your everyday life, like when your child is taking a 

nap. 

If he/she wakes up from the nap, no problem! As long as you are logged in you can save your 

shopping bag and continue your shopping later when you get the time. 


Why create an account?

Why not? You don’t have to enter your address and delivery details more than once, you will be able 

to save your shopping bag and continue your shopping at any time.  And best of all, you will be able 

to receive our newsletter with all upcoming events and exclusive offers!


Where do you deliver?

We deliver across UAE, but please be clear entering yourdelivery location. 

Please note that some remote areas have weekly deliveries, and as per now we do not have the 

possibility to deliver to: Liwa and Sila in Abu Dhabi.


How long does it take before I receive my order?

(Will provide information as soon as possible)


Do you offer giftwrapping, and do I have to pay extra?

Yes! We offer FREE giftwrapping! 

Just mark the box for giftwrapping for the items you would like to get giftwrapped. You can find it 

during checkout when you review your order.


What kind of payment do you accept?

We accept online payment and cash on deliver payment.


Can I change my mind after completing the order?

We request you to make your selections carefully, as per now we do not offer any returns or 

cancelations of completed orders. 

But you are more than welcome to contact our store for any questions before completing the order.

Return & Refund Policy